FAQs

At Chicago Leather Co, we use premium quality genuine leather sourced from trusted tanneries. Our materials include full-grain and top-grain leather known for durability, comfort, and natural texture. Each hide is carefully selected to ensure our shoes and gloves deliver long-lasting performance and a timeless look.

You can place an order directly through our website by selecting your desired product, choosing the size and quantity, and proceeding to checkout. Once your order is confirmed, you will receive an order confirmation email.

Yes, we ship our leather shoes and gloves worldwide. Shipping times may vary depending on your location, but we work with reliable logistics partners to ensure safe and timely delivery.

Most orders are processed within 2–5 business days. Custom or bulk orders may require additional production time depending on the quantity and specifications.

If you receive a defective or incorrect product, you can contact our support team within 7 days of delivery. We will assist you with the return or exchange process according to our return policy.

Yes. Once your order has been shipped, we will send you a tracking number so you can monitor the delivery status of your package.

We accept multiple payment methods including credit cards, debit cards, and secure online payment gateways to ensure a smooth checkout experience.

Yes. Our website uses secure encryption and trusted payment processors to ensure that all transactions are safe and protected.

Yes. For wholesale and bulk orders, we provide customized invoices and payment options suitable for business clients.

Your payment will be charged at the time of checkout once your order has been confirmed.

Yes. After completing your order, you can request an official invoice or receipt from our support team for your records or business purposes.

Yes. If a payment is processed incorrectly or an order cannot be fulfilled, we will issue a refund according to our refund policy. Refunds are typically processed through the original payment method and may take a few business days depending on the payment provider.